Instant Help

May 15, 2008

InstantAction Error

InstantAction has run into a slight issue where Marble Blast Online will not automatically update.  This means you may not be able to see leaderboards, or you may not be able to play at all. 

Until we get this resolved, the following will act as a temporary fix:

1 - Open Internet Explorer (this will NOT work with Firefox)
2 - Enter the following address exactly:

WINDOWS XP - C:\Documents and Settings\%USERNAME%\Application Data\GarageGames\IAPlayer\products

WINDOWS VISTA - C:\Users\%USERNAME%\AppData\LocalLow\GarageGames\IAPlayer\products

3 - Delete the folder named "100"
4 - Sign in to InstantAction to automatically re-download the files

For more information about re-installing the game please take a look at the following knowledgebase article:
http://support.instantaction.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=31

Thank you for your patience until we get this issue taken care of. 

April 28, 2008

Connection Error Problems Fixed

The discovery process for people using NAT translation was not working properly for TT and Legions.  People were experiencing a "Connection Error" while trying to join these games, instead of "Ready". 

This issue has been fixed.

We apologize for any inconvenience or lack of gaming that this may have caused over the weekend.

-Dr Wiley

April 25, 2008

Maintenance Mode!

You've most likely seen this image:

Maintenanceforjames

But what does it all mean?  Here is a rundown of what to expect when you see this.

  • We perform updates to the site regularly, so if you see this image, it probably means we are updating the site. 
  • You can usually expect the site to be back up within 60 minutes or so.  This might not always be the case, but it should be around that time frame if everything goes according to plan.
  • If you see this and it isn't planned, I'll do my bestest to post here to let everyone know what the deal is.

Here are some things you can do while the site is in maintenance mode:

  • Read a book, or watch an informative movie.
  • Go outside and enjoy the sun, or rain, or snow.  Whatever the case may be.
  • Have a conversation with a loved one -- Get to know your parents better.
  • Go get some food in your stomach.  You know your hungry.
  • Pick up a hobby or learn a skill.
  • Do some work!

-Dr Wiley